Why is the quality of staff recruitment more important than ever?
The current states of the labor markets neither indicate any imminent explosion in the supply of talented people nor an implosion in the demand for same. Therefore, retaining the staff you have worked so hard to recruit is increasingly vital for organisations. Just as there are many reasons why people leave a company, there is no single magic solution for the problem of high staff turnover. The process of staff retention does very definitely begin in the recruitment phase. Continue reading “Recruit to Retain!”
Any company is run by people. There are some companies who train their staff by hiring interns or by hiring professional staff. It is obvious that the any less experienced staff member that needs training has a high training cost associated with it rather than low labor cost. On the other hand, professional staff will always have a high labor cost and low training cost unless they are training on the company’s culture. That, however, is a different topic. Call Centers are a great place to learn. Continue reading “Call Center Internships”
What is an internship?
An internship is an experience where students, while enrolled in institute, can gain realistic learning experiences through work. The internship must have an educational value for the students employed. The work experience may be paid or unpaid. Continue reading “Internship”
What should your employer expect of you as an intern?
Be a terrific intern… Continue reading “Employer Expectation of an Intern”
Human recourses practices in call center are a bit different than the traditional human resources practices. The fresh hire needs to understand that training is mostly on job. Call centers don’t require highly educated people. However, it doesn’t mean that a person without the formal education can get higher results. Education has its own benefits. Continue reading “Fresh Hires”
This is absolute correct that everyone is shy at the first time. And there is a word for it to overcome this shyness and that is practice. But when exactly will you overcome that shyness? When are we going to judge that moment? What is that instant information to overcome that shyness in order to initiate the dialogue with c-level executives? Continue reading “Sales Shyness”
Identity theft is common these days. Data theft from call centers, financial, education and other institutions is inflating operating cost. This rise in operating cost is shrinking the revenue for the company. Continue reading “Data Security”