If your work involves regular contact with speakers of foreign languages, being able to talk to them in their own languages will help you to communicate with them. It may also help you to make sales and to negotiate and secure contracts. Knowledge of foreign languages may also increase your chances of finding a new job, getting a promotion or a transfer overseas, or of going on foreign business trips.
To stay connected to the global industry, international call centers may have to do some fast talking to avoid losing vital business. Some news articles have highlighted customer service issues that have led to dissatisfaction among some international businesses with their outsourced call centers.
Many English-speaking business people don’t bother to learn other languages because they believe that most of the people they do business with in foreign countries can speak English, and if they don’t speak English, interpreters can be used. The lack of foreign language knowledge puts the English speakers at a disadvantage. In meetings or over the phone, for example, the people on the other side can discuss things among themselves in their own language without the English speakers understanding, and using interpreters slows everything down. In any socializing after the meetings, the locals will probably feel more comfortable using their own language rather than English.
Natural Language is a multi-language solution that allows understanding what a customer is demanding and to familiarize the conversation and connect to the corresponding information systems. A high adaptation capacity to users allows the system to be familiar with their profile: language, age range, cultural, geographical and professional level, etc., and in consequence to apply a specific dialogue strategy. As it’s natural, users expect and receive a dialogue according to their profile.