Mathematics of Calls

Description Formula Formula Description Example
Total Calling Hours Estimated hours This is set by the management as how many hours are
required for calling
6 Hours
Minutes per Contact Call Standard minutes for each call Outbound calling minutes for agents to speak with the
customers
5 Minutes
Contact Calls per Hour 60 minutes / Minutes per Contact Call 12 Hours
Total Contact Calls in Calling Hours Contact Calls per Hour X Total Calling Hours 72 Contact Calls
Total Non Contact Calls in Calling Hours Total Calls in Calling Hours X Total Contact Calls in
Calling Hours
128 Non Contact Calls
Total Calls in Calling Hours Estimated goal set each day in the beginning of the day 200 Calls Each Day