Management qualities are the basic requirements for the call center environment to build a remarkable team of the Agents. There are most of the people who required learning these abilities by the passage of time. On the other hand there are people who are born with these abilities. Also his job is to perform multiple tasks and have all the knowledge of the product as well.
Build Relation Good relation with the Agents
A good Manager or leader is one who builds good relationship with his agents. Leader is one who understands the problem of their agents and solves them timely as well. Also evaluate their performance time to time.
Provide Training to the Agents
Manager is responsible to provide the training on required basis. Just in case if agent is lacking in the product knowledge, phone ethics, company policies etc. Arrange the group training revise all the details with them and monitor them accordingly.
Arrange Daily Meeting
A good manager arrange daily meeting with their supervisor to get the reports on the Agents. They also mutually discuss the productivity of the Agents and company. Discuss about the sales and how to boost up the motivational level of the Agents.