International Outsourced Call Center Issues

In Pakistan the call center industry has been established since Past 15 years. Call center industry has given the chance to the newly fresh graduates to step in without having any relevant experiences. 

Due to diverse job market in Pakistan fresh graduates prefer call center openings as an initial step towards the business world but unluckily only few happens to be successful.

Call center agents also face various social and health problems related to physical and psychological health such as:

  • Stress
  • Blood Pressure
  • Listening Issue
  • Cardiac diseases
  • Backache
  • Joints Pain
  • Muscular Pain
  • Loss of sleep
  • Lack of social activities
  • Digestion problems

Due to extensive working hours, long-lasting night shifts, high sales targets in the Call center; agents face all these medical issues. In an international outsourced call center, time is a key factor for the operations. It is night time in Pakistan and day time in western countries. This time difference of business hours also affects the health.

Agent’s day to day performance is considered and is appraised accordingly. Any kind of distraction messes up with the work. All the senses are non-stop in action and not only this, the pressure agents has to face while working could not be measures in some cases.