Customer Service Representative (CSR) Job Description

This is only a sample.

We are seeking CSR’s with excellent telephone presence to build relationships with our customers.  Successful CSR candidates will be highly motivated self-starters with the ability to deliver high quality customer service by handling as many as 200 inbound and/or outbound calls daily.

Responsibilities

  • Effectively communicate with customers to determine the nature of their request.
  • Use applicable resources/tools to problem-solve and make appropriate decisions while meeting caller’s/customer’s needs
  • Provide cross-functional support (multiple client calls)
  • Ensure the accurate and thorough processing of caller/customer requests by following call center guidelines and established best practices.
  • Order entry and processing
  • Ability to work a flexible schedule, including evenings and weekends, if necessary
  • Consistently convey a positive attitude to teammates and callers/customers
  • Recognize that all customer and company information is confidential and proprietary and is provided to you for the exclusive purpose of servicing customer requests; any other use of this information is prohibited.  Confidential and proprietary information may not be copied, reproduced, or disseminated in any way.

Qualifications

Education
  • High school diploma
  • Bachelor’s Degree preferred
Experience
  • Minimum age, 20 years old
  • Call center experience preferred
  • Customer service background preferred
  • Sales experience preferred
  • Multi-line telephone and PC experience
  • Experience conducting business by phone and/or email
Knowledge, Skills, Proficiencies
  • Outstanding phone etiquette
  • Excellent communication and listening skills
  • Team player with excellent interpersonal skills
  • Ability to perform multiple tasks in a fast-paced environment
  • Detail oriented
  • Ability to positively influence callers/customers
  • Effective problem solving skills
  • Effective planning, organizing and execution skills
  • PC proficiency in Word, Excel, Outlook (email), Internet Explorer, etc.
  • Mastery of spoken and written English is required as well as at least one  additional languages

Benefits

  • According to the contract between the Company and the Employee