As the name suggests that it is a relationship tool where we can manage, administer, supervise customer’s information in an organized way.
You can organize information on a piece of paper or to be more faster and disciplined way; you can do it in excel sheet. However, there are different client based and hosted solutions of CRM. Several companies all over the world have these developed and hosted. Some of the major companies are Five9, CallCopy, SugarCRM and more. You can easily find them out over the Internet. There are several other companies and individual It consultants that develop.