Some very useful tips for telephone customer service. Continue reading “20 Business Telephone Etiquette Tips”
It is essential for outbound companies to sustain best practices and quality standards to act in accordance with industry compliances as set by DMA (Direct Marketing Association). Continue reading “Outbound Call Center Quality Parameters”
Call Center ethics depends upon the self-directed itself. But generally speaking, it can be Continue reading “Call Center Ethics”
A call center is a centralized office or facility to utilize for the perseverance of receiving, handling or communicating a great capacity of requirements by telecommutes. Continue reading “Overiew of the Call Center”
We all need to grow as an individual and as a nation. However, it requires discipline and some procedures. We need human touch in our procedures. We are not machines and non-living elements. We humans have emotions that play a key role in making a decision. Continue reading “Call Center Standard Operating Procedures (SOPs)”
Why is the quality of staff recruitment more important than ever?
The current states of the labor markets neither indicate any imminent explosion in the supply of talented people nor an implosion in the demand for same. Therefore, retaining the staff you have worked so hard to recruit is increasingly vital for organisations. Just as there are many reasons why people leave a company, there is no single magic solution for the problem of high staff turnover. The process of staff retention does very definitely begin in the recruitment phase. Continue reading “Recruit to Retain!”
Any company is run by people. There are some companies who train their staff by hiring interns or by hiring professional staff. It is obvious that the any less experienced staff member that needs training has a high training cost associated with it rather than low labor cost. On the other hand, professional staff will always have a high labor cost and low training cost unless they are training on the company’s culture. That, however, is a different topic. Call Centers are a great place to learn. Continue reading “Call Center Internships”
What should your employer expect of you as an intern?
Be a terrific intern… Continue reading “Employer Expectation of an Intern”
What can you expect of your internship experience? Continue reading “Getting the most out of internship experience”
Human recourses practices in call center are a bit different than the traditional human resources practices. The fresh hire needs to understand that training is mostly on job. Call centers don’t require highly educated people. However, it doesn’t mean that a person without the formal education can get higher results. Education has its own benefits. Continue reading “Fresh Hires”