Call Handling Dos

  • Smile
  • Answer customer’s query
  • Answer phone within 3 rings
  • Telephone greetings (identify your company so customer know well that where he/she has called, and identify your self as well)
  • Patrice opening and ending calls so that you sound professional and not mechanical.
  • Ask customer’s name (so that they feel that you care for them)
  • Hold the phone correctly (to avoid voice communication problem)
  • Listen carefully to what customers have to say
  • Have friendly voice and tone
  • Your tone reflects courtesy and friendliness
  • Sound professional
  • Have a writing pad and pencil for notes
  • Be organized with equipments (write in customer’s name & their important details).
  • Listen and summarize customer details, so that they are satisfied that you got their point
  • Have a review of your talk, so that customer feels that you are concerned about them
  • Thank them for calling you and offer assistance
  • End call pleasantly with the customer
  • Let the caller replace the receiver first