Call Handling Don’ts

  • Don’t answer the phone while talking to your colleague or nay other customer
  • Don’t let the bell ring more than three times and if exceeded to 8-10, then apologize as this makes customers angry
  • Don’t forget to greet and identify yourself
  • Don’t shout on the phone until it is a bad connection
  • Don’t blow your nose, cough or sneeze while talking, excuse first while conversation
  • Don’t eat chewing gum
  • Don’t tell your customer to hold and talk to your colleague, as this might give an impression, as if though you are least bothered about the customer
  • Don’t do other things like chatting and mail reading during conversation with the customer
  • Don’t make bad impression of your company
  • Don’t make the caller hold for a long time, instead tell them the exact situation and if possible take their numbers and call them back
  • Don’t forget to write down points
  • Don’t forget to write in customer’s name and #.
  • Don’t show any anger at your customer
  • Don’t end up the call abruptly; be polite and don’t say ‘ok’ or ‘ya’ or ‘bye-see you’
  • Always thank the caller for calling you, and say or mention that do call you again if the customer is facing any problems