We get annoyed who monitor our calls. We simply don’t like critic. However, this is important that the senior management and senior agents help their junior staff by listening to their calls and assign a mentor or a team leader. Continue reading “Monitor your Own Calls”
Why is communication important?
As a salesperson, one of the most important skills to learn is the ability to communicate. Communication is the exchange of thoughts, messages, or information. The goal of communication is mutual understanding. To understand is to perceive and comprehend the nature and significance of something. Continue reading “Communication Skills”
Why is the quality of staff recruitment more important than ever?
The current states of the labor markets neither indicate any imminent explosion in the supply of talented people nor an implosion in the demand for same. Therefore, retaining the staff you have worked so hard to recruit is increasingly vital for organisations. Just as there are many reasons why people leave a company, there is no single magic solution for the problem of high staff turnover. The process of staff retention does very definitely begin in the recruitment phase. Continue reading “Recruit to Retain!”
Any company is run by people. There are some companies who train their staff by hiring interns or by hiring professional staff. It is obvious that the any less experienced staff member that needs training has a high training cost associated with it rather than low labor cost. On the other hand, professional staff will always have a high labor cost and low training cost unless they are training on the company’s culture. That, however, is a different topic. Call Centers are a great place to learn. Continue reading “Call Center Internships”
What is an internship?
An internship is an experience where students, while enrolled in institute, can gain realistic learning experiences through work. The internship must have an educational value for the students employed. The work experience may be paid or unpaid. Continue reading “Internship”
What should your employer expect of you as an intern?
Be a terrific intern… Continue reading “Employer Expectation of an Intern”
What can you expect of your internship experience? Continue reading “Getting the most out of internship experience”
Human recourses practices in call center are a bit different than the traditional human resources practices. The fresh hire needs to understand that training is mostly on job. Call centers don’t require highly educated people. However, it doesn’t mean that a person without the formal education can get higher results. Education has its own benefits. Continue reading “Fresh Hires”
- Don’t answer the phone while talking to your colleague or nay other customer
- Don’t let the bell ring more than three times and if exceeded to 8-10, then apologize as this makes customers angry
- Don’t forget to greet and identify yourself Continue reading “Call Handling Don’ts”
- Answer customer’s query
- Answer phone within 3 rings Continue reading “Call Handling Dos”